FAQ
FAQ
How long does it take to ship orders?🏎️
We ship orders within 24/48 hours from Monday to Friday!
When will I receive my order?📦
It all depends on the carrier chosen, but it generally varies between 2 and 5 days!
International delivery?🌍
Of course! We deliver to any country you want! No limits
Questions about ordering
How do I track my order?👀
You will be able to track your order via the shipping email, you will find your tracking link there which you can click on to monitor your package!
How to make a return?↪️
You have 14 days from the date you received your package to return it. For more details, see the "Return Policy" section at the bottom of the page.
How to contact customer service?📩
Customer service is available by email at this address: ayada.sav@gmail.com
Questions about returns
How long does it take to process returns?⏳
We process returns every Wednesday of each week.
When will I get my refund?💶
The refund is made as soon as your return is processed, you receive a refund email which confirms this, but it is not instantaneous, the time depends on your bank but it is generally 2 to 5 working days (excluding weekends and Mondays).
I no longer have the packaging and I removed the label, what should I do?😢
Unfortunately, returns are not accepted; this is part of our return policy. The product must be in a similar condition to the one it arrived in order to be returned to the market.